QuitWorks: a solution for providers to help patients quit smoking.
Massachusetts Department of Public Health

QuitWorks Services for Patients

Massachusetts Smokers’ Helpline services
Smokers’ Helpline Services are convenient and easy to use
Service hours
To access QuitWorks services

QuitWorks is a collaboration of the Massachusetts Department of Public Health and Massachusetts health plans.  The program offers free telephone-based tobacco treatment to patients who are referred by their health care providers.  Quit Works links patients to the full range of the state's tobacco treatment services through the Massachusetts Smokers’ Helpline, operated by JSI Research & Training Institute, Inc.

Massachusetts Smokers’ Helpline services
Stopping smoking and the use of other tobacco products is the most important step tobacco users can take to protect their health.  Studies show that evidence-based helplines are effective and have increased quit smoking rates by 20% to 30%.

The Massachusetts Smokers' Helpline provides free and confidential information and counseling to tobacco users referred by health care providers and to state residents who call directly for support.  The Helpline also responds to calls from friends and family members of tobacco users, health care providers, educators, tobacco control professionals, and the general public.

The Helpline:

  • Makes up to 5 attempts to contact a patient, within 3 business days of receiving a provider’s referral.
  • Completes a 10- to 15-minute intake assessment and brief motivational call with every referred patient contacted and mails the patient a cessation booklet.
  • Faxes an initial update report to the referring provider that includes whether or not the patient was reached and services selected.
  • Offers a free 2-week starter kit of nicotine patches to patients who pass a medical screener and sends the product to the patient’s home.
  • Offers the patient information about www.makesmokinghistory.org, a website for smokers that offers helpful information and lists community tobacco treatment programs.
  • Schedules up to 5 telephone-based counseling sessions with each patient who elects counseling.
  • Attempts to conduct a follow-up evaluation call at 6 months with all QuitWorks patients reached for initial intake and faxes an outcome report to the referring provider.

More information on QuitWorks Helpline Counseling Services

More information on QuitWorks Helpline Nicotine Patch Services

Smokers’ Helpline Services are convenient and easy to use
Services are provided by bilingual staff in English and Spanish and through 3rd party translation for other languages. A TTY line for deaf and hard-of-hearing also is available.

Service hours

  • Monday – Thursday from 9:00 am – 7:00 pm for inbound calls and, extended hours to 8:30 pm for QuitWorks patient outreach and counseling sessions.
  • Friday from 9:00 am – 5:00 pm for all services.
  • Saturdays from 11:00 am – 3:00 pm for counseling and QuitWorks patient outreach.

To access QuitWorks services

Send fax referrals to: 1 -866-560-9113

General contact information
Smokers’ Helpline: 1-800-Quit-Now (1-800-784-8669)
TTY/TDD: 1-888-229-2182
www.makesmokinghistory.org (quit smoking information and list of local quit smoking support programs)



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2.4.1: Counseling Services 2.4.2: Free Nicotine Patches ©2006 - 2015 Massachusetts Tobacco Cessation and Prevention Program. All rights reserved.